Help and Inquiries
- 入会について
- コースについて
- 会費のお支払いについて
- 登録情報の変更について
- スマートフォンの機種変更について
- 【月会費まとめて払いコース】継続について
- 退会について
- 各種メールについて
- サイトの利用・コンテンツについて
- その他
-
Q.
How do I join?
-
Q.
Can I join using something other than a smartphone?
-
Q.
Can I view the site content without paying a membership fee?
-
Q.
Can I register using a name other than my real name?
-
Q.
Can I register multiple times?
-
Q.
My family member is already a member, can they join at the same address?
-
Q.
What is a Plus member ID?
-
Q.
Can I join if I live overseas (outside Japan)?
-
Q.
Are there any email addresses that cannot be used for registration?
-
Q.
How long does it take to become a member after paying the membership fee?
-
Q.
What is the expiration date of my membership?
-
Q.
[Monthly membership course] Please tell me the payment methods available.
-
Q.
I am considering new rate plans from 3 carriers. Do I need to take any action?
-
Q.
What credit cards can I use?
-
Q.
Can I use debit cards, prepaid cards, or bundle cards?
-
Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
-
Q.
I would like to register using a credit card, but I get an error message.
-
Q.
[Monthly membership fee lump sum payment course] Please tell me how to pay at a convenience store.
-
Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
-
Q.
[Monthly membership fee lump sum payment course] Can I check or change the credit card information I registered?
-
Q.
[Monthly membership fee lump sum payment course] Can I change the payment method?
-
Q.
[Monthly membership course] Do I need to make payment every month?
-
Q.
[Monthly membership course] If I join in the middle of the month, will the payment be pro-rated?
-
Q.
[Monthly Membership Course] If a payment is made twice, is a refund possible?
-
Q.
[Monthly Membership Course] How can I check my current registration status?
-
Q.
[Monthly membership course] Duplicate payments are occurring every month.
-
Q.
Are there any differences in the services provided depending on the payment method?
-
Q.
What if my last name changes?
-
Q.
I cannot change my email address because the message "It is already in use" appears.
-
Q.
【月会費まとめて払いコース】スマートフォンの機種変更をしました。何か手続きは必要ですか？
-
Q.
【月会費コース】機種変更をした場合、手続きは必要ですか？(クレジットカード決済をご利用の方)
-
Q.
【月会費コース】機種変更をした場合、手続きは必要ですか？(キャリア決済を利用/携帯会社の変更なし)
-
Q.
【月会費コース】機種変更をした場合、手続きは必要ですか？(キャリア決済を利用/携帯会社の変更あり)
-
Q.
Please tell me how to continue the procedure.
-
Q.
Even though I don't remember going through any procedures, it was automatically renewed.
-
Q.
My membership has expired. Can I still renew my membership?
-
Q.
What is "automatic credit card renewal"?
-
Q.
How can I check if my credit card is automatically renewed?
-
Q.
How do I stop automatic renewal of my credit card?
-
Q.
Can I change the credit card information used for automatic renewal?
-
Q.
How can I change automatic renewal from "no" to "yes"?
-
Q.
My subscription is automatically renewed, but I would like to continue it by paying at a convenience store. What should I do?
-
Q.
I have auto-renewal enabled, but when will the expiration date be renewed?
-
Q.
I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
-
Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
-
Q.
[Monthly membership course] What happens to the payment if I cancel my membership?
-
Q.
I haven't received any emails from the fan club.
-
Q.
How often do you send out email newsletters?
-
Q.
Can I change the email address for receiving the newsletter?
-
Q.
I contacted them but haven't received a reply.